Terms of Service
Last updated: October 9, 2026
1. Acceptance of these terms
Before creating an SIMIA Agenda account, you must explicitly accept these Terms of Service and acknowledge the Privacy Policy. Acceptance is required for every registration method, including email and password or a Google account. If you do not agree, do not create an account. Acceptance formalizes use of the service and is not blanket authorization for any data processing or marketing. Optional choices, such as receiving WhatsApp messages, are made separately.
The service is provided under the SIMIA brand by INTEGRAI ARQUITETURA DE SOLUCOES DIGITAIS LTDA, Brazilian company registration (CNPJ) 60.208.564/0001-46. Contact support at suporte@simia.digital.
Registered address: Avenida Delfim Moreira, 1071, apto 205, Várzea, Teresópolis/RJ, CEP 25.953-236, Brazil.
2. What SIMIA Agenda provides
SIMIA Agenda is an online scheduling platform that allows professionals and businesses to receive automated bookings, configure availability and optionally connect Google Calendar. Free includes the booking page and link, the SIMIA agenda and booking history. Pro adds email and WhatsApp confirmations and reminders and Google Calendar synchronization. WhatsApp requires a connected number, recipient permission and approved templates; Meta and phone-line fees are separate.
3. Your account
- You are responsible for protecting the Google account used to sign in and, where applicable, keeping your local password confidential.
- Your booking page has a public address that you can share with your customers.
- You must provide accurate registration information.
- Creating accounts on behalf of others without authorization is prohibited.
4. Permitted use
The agenda organizes bookings and administrative information; it is not a medical record. Do not include diagnoses, examination results or other health data in notes or messages. For health services, the booked service itself may reveal health information. The agenda owner, as controller, is responsible for identifying the appropriate legal basis for the data and appointment, including sensitive data, and informing visitors about their use. Data must only be used for disclosed purposes compatible with providing the appointment.
You may use SIMIA Agenda to receive bookings from customers and prospects, manage your availability and appointment types, and send booking confirmations and reminders through WhatsApp.
Spam, unsolicited bulk communications, illegal activities, violations of third-party rights and attempts to compromise platform security are prohibited.
5. WhatsApp messages
When the integration is configured and enabled, confirmations and reminders are sent through the official WhatsApp Business API (Meta). Sending is subject to Meta policies and message-template approval. These messages are strictly transactional and relate to a booking made by the recipient.
6. Service availability
Maintenance and interruptions may occur. SIMIA communicates scheduled maintenance when possible and provides support for reporting problems. Integrations also depend on their respective providers' availability and authorizations. These conditions do not exclude SIMIA's responsibility for contracted services or rights established by applicable law.
7. Cancellation and refunds
You can cancel your subscription and check refund eligibility under My plan. Future charges stop after Mercado Pago confirms cancellation. Without a refund, access continues until the end of the paid period. Cancelling a plan does not delete your account or data.
SIMIA offers a seven-calendar-day guarantee after each confirmed payment, including monthly, quarterly and annual renewals. The period starts on the later date of payment or activation of the corresponding access, in the Brasilia time zone. It ends at 11:59 pm on the seventh following day. The system retains your original request date while processing the request.
This guarantee covers the full amount of the paid period. Each renewal starts a new guarantee period. Progress is shown under My plan; when funds appear on your card or account depends on the payment method and processor.
This contractual guarantee does not limit withdrawal rights under Article 49 of the Brazilian Consumer Protection Code or other applicable rights. Requests concerning service failures, incorrect charges or non-delivery can be sent to suporte@simia.digital, including outside the automatic guarantee period. Contact support for account closure. Accounts that violate these terms may be suspended according to the circumstances, with notice where appropriate.
8. Changes to these terms
We may update these terms. Significant changes will be communicated by email. Changes that require a new expression of agreement will be presented for specific acceptance. Continued use does not replace consent when it is needed for a new data-processing purpose.
9. Applicable law
These terms are governed by Brazilian law, including applicable jurisdiction rules and customer rights.
10. Plans and payments
The price and plan features are shown before purchase. With your authorization, the subscription renews automatically every month, three months or twelve months, according to your selected period, until cancelled. Each renewal charges the full period amount. Monthly equivalents for quarterly and annual plans are provided for price comparison.
Mercado Pago processes payments. The payment method and final amount are shown before confirmation. Each approved payment grants its corresponding access period. Invoices and second copies are available under My plan. Platform invoices are payment requests and do not replace tax documents where required.
Phone-line costs and Meta messaging fees are charged by the respective providers and are not included in the plan price.
11. Assisted setup
Assisted setup is an optional service purchased separately for a one-time payment of BRL 497.00. It includes one online session of up to one hour to guide configuration of SIMIA Agenda, a business or virtual phone number, Meta authorizations and the Google Calendar connection, according to the needs agreed before purchase. The team confirms the session date and time.
The session does not include the Pro subscription, phone-line purchase, Meta fees or custom development. These services and charges are separate. Purchasing assisted setup does not activate or renew a subscription. Support for account access, platform faults, payments and customer rights remains available through the support channel.
You retain control of your accounts and authorizations. You enter passwords and verification codes in the respective providers' platforms. Third-party verification, reviews and approvals follow those providers' requirements and timelines; the session does not guarantee approval within the booked hour.
To reschedule, cancel or request an assisted-setup refund, contact the team through WhatsApp support or suporte@simia.digital. This request is handled separately from subscription cancellation. For purchases subject to the Brazilian Consumer Protection Code, withdrawal rights under Article 49 and refunds where legally required remain available. Completing a session does not require waiving those rights or exclude remedies for faulty or undelivered services.
12. Data in your agenda
By setting services, time slots and communication channels, you instruct SIMIA to organize bookings, maintain history, carry out visitors' actions and send enabled notices. You act as controller for these data and SIMIA as processor. Instructions cover only booking-related contact details, service, time, communication choices, confirmation, cancellation, rescheduling and attendance.
You must define and document the legal basis for your service and inform visitors. If the service may reveal health or other sensitive information, assess the specific grounds under the LGPD. Your SIMIA contract and WhatsApp permission do not replace that assessment. Do not use the agenda as a medical record or include clinical information in notes, messages or service titles beyond what is needed to identify the appointment.
SIMIA processes these data to deliver the service and follow lawful instructions, restricts operational access to authorized people, and assists the agenda controller with data-subject requests and incident assessment. The contract does not authorize SIMIA to sell visitors' data or use them for advertising or artificial intelligence model training.
Hosting, email delivery and integrations use the suppliers described in the Privacy Policy according to the features contracted and enabled. Material changes to processing or suppliers will be communicated. If an incident involving your agenda data is identified, we notify the responsible controller without undue delay and provide available information to support the assessment of legal measures. Retention, export and closure follow the Privacy Policy.